Contact Us
Get in touch with our customer support team. We're here to help with your orders and inquiries.
Email Support
[email protected]
Response Time: Within 24 hours
Best for: Order questions, product info, returns
Business Address
4821 Sunset Boulevard
Los Angeles, CA 90027
United States
Note: This is our business address for correspondence only
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Closed
Holiday Hours: Limited availability during major holidays
Order Support
Tracking: Check your order confirmation email
Returns: Email us for return authorization
Include: Order number and details in all inquiries
Frequently Asked Questions
You will receive a tracking number via email once your order ships. Use this number on the carrier's website to track your package. If you haven't received tracking information within 2-3 business days, contact our support team.
We offer 30-day returns on unworn items with original tags. Contact us first to get a return authorization number. All return shipping costs are the responsibility of the customer unless the item was defective.
Standard shipping typically takes 5-7 business days within Germany and 7-14 business days for international orders. Express shipping options are available at checkout for faster delivery.
Yes, we offer size exchanges within 30 days of purchase. The item must be unworn with original tags. Contact us to arrange an exchange - you'll need to return the original item first.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are processed through encrypted, secure payment gateways.